Course Overview
The CBP™ Business Improvement Series-Conflict
Management course will increase the certified professional’s knowledge
and ability to: Understand the two basic types of conflict and reasons as they
occur, and recognize the four typical approaches to conflict. Implement the
basic steps of conflict resolution, practice communication skills to minimize
and even prevent conflict. Employ strategies for responding to challenging
people such as; dealing with an extremely angry person or someone who will not
acknowledge the conflict; in addition to being able to handle specific
situations including dealing with your boss, clients, or another department.
Description
The International Business Training Association CBP™
Business Improvement Series – Conflict Management manual covers the following
topics:
·
Understanding Conflict
·
The Basic Steps of Conflict Resolution
·
Listening Skills
·
Communication Skills That Support Conflict
Resolution
·
Handling Challenging Personalities
·
Handling Specific Situations
Course Objectives
Successful completion of this business training course will
increase your knowledge and ability to:
·
Understand the two basic types of conflict and
reasons they occur.
·
Recognize four typical approaches to conflict
·
Implement the basic steps of conflict resolution.
·
Practice communication skills to minimize and
even prevent conflict.
·
Employ strategies for responding to challenging
people such as dealing with an extremely angry person or someone who won’t
acknowledge the conflict.
·
Handle specific situations including dealing with
your boss, client or another department.
Course Duration
The standard duration of this course is 10 contact hours. Contact hours
scheduling may vary depending on ATP’s timetabling.
Certification Testing
This course helps you prepare for the following certification test:
·
CBP B-12201
Arrange to take the certification test for this course within six weeks of
acquiring the course materials, as exams are updated regularly in accordance
with current versions.
CBP™ Professionals who have completed the CBP™
Conflict Management course have also registered for the following courses from
the Business Improvement Series:
·
CBP™
Dynamic Decision Making
·
CBP™
Leading Through Change
·
CBP™
Motivating Employees to be their Best
·
CBP™
Secrets of Management Success
