News

Dear Certified Business Professional Community,

It is the time in the year when we reflect on the months behind us and look ahead toward what's to come. 2011 was a year of good achievements. As a result of contemporary events unfolding, we are approaching a brand new reality and certainly, many challenges are waiting in the New Year, but we are hopeful and optimistic that we are on the track toward positive change and the transformation has already started.

We are also very grateful not only to our partners all over GCC and MENA who have experienced our custom in the last few years but to the new comers who believed in the importance of our work.

We are very pleased to announce our many achievements of 2011 and we promise that in 2012 we will keep this tradition. Particularly at this point I would like to welcome all new program providers who were inspired by our success and assure them that we will never look upon them as competitors but rather as associates in the peruse to enhance employability and provide our youth with what is rightfully theirs in terms of the training on skills that will strengthen their contribution to their societies and facilitates a better life to them. 

Thank you for your dedication to learning and your commitment to excellence.

With kind regards,

Elie G. Shaaya

Etisalat Academy has been well-deservedly chosen as the Authorized Training Provider of the Year for 2011. The CBP, Track LS and IBTA Arabia family would like to congratulate everyone at Etisalat Academy for their hard work, dedication, and professionalism in carrying the true essence of the CBP message and delivering it with such pristine conditioning.

We look forward to a very successful 2012 with Etisalat Academy and all of our ATPs picking up right where 2011 is leaving off with.

UD trains 20 Emirati employees in customer service relations

The Center for Management & Professional Development (CMPD) at the University of Dubai (UD) trained employees last week from the Dubai Electricity and Water Authority (DEWA) on customer service techniques.

Twenty new Emirati recruits learned how better to help customers in a 14-day Certified Business Professional™ Program at the University of Dubai.

Maha Ali Awadh, a student in the course, said, “We learned a lot of information that will help us to be experts in customer service and the instructor was very knowledgeable.”

The Certified Business Professional™ Program that UD offers is an international industry credential that validates and develops the business professional. A typical candidate is a professional in pursuit of excellence and is committed to exceeding and surpassing all standards for the business professional.

“The course taught us not only how to deal with clients’ problems over the phone,” Student Maryam Abdullah Mohammed said, “but also how to create long-term solutions for our customers.”

Usha Kaul, Manager, CMPD at University of Dubai said, “CMPD has been transforming lives and careers for more than five years now and we have trained more than 2,500 individuals, many of whom have moved on and are now holding senior positions in their organizations and making significant contributions in the realm of business. The Center is also concerned with the development of the UAE’s national workforce and provides specific work-oriented training programs for this segment of society. Our trainers are faculty and industry experts who are academically and professionally qualified so students are assured of a rewarding learning experience.”

The CBP™ program strives to develop professional knowledge as well as important life-skills that transcend the work environment into other aspects of living.

Society of Engineers – UAE’s Latest Achievements in International Accreditation

Under the supervision of Eng. Abdallah Yousef Al Ali, Chairman of Training & Development Center, Society of Engineers has recently attained another remarkable international accreditations from CBP (Certified Business Professional) and AACE International (Association for the Advancement of Cost Engineering).

“Society of Engineers has emphasized its education modification in the past years and had focused particularly on international certifications that will give the opportunities to all engineers to continuously have professional development and attain international expertise. Through this international accreditations, Society of Engineers wil also achieve its vision to have the Best Engineering Practices in the UAE”. Eng. Abdallah stated.

The outcome of the continuous hard work and dedication of Eng. Abdallah Yousef Al Ali in having different international accreditation have resulted to the effectiveness of education teaching and learning in the UAE that supports the appropriate academic standards for the growing educational needs of the individuals.

The Certified Business Professional program is an international industry credential that validates and develops the business professional. Society of Engineers – UAE will not only cater the educational needs of the engineers but also the individuals who are committed to surpassing standards of excellence and professionalism in the UAE.

CBP Certification and Path

- Passing any one of the CBP courses makes you a CBP PROFESSIONAL

- Passing all 5 of the courses below makes you a CBP EXECUTIVE

Leadership – Customer Service – Sales – Business Etiquette – Business Communication

- Passing any of the courses below (after attaining CBP Executive) makes you a CBP MASTER EXECUTIVE

Project Management – Technology Specialist – Tourism & Hospitality – Business Management

AACE (Association for the Advancement of the Cost Engineering) program is designed to provide cost and management professionals and their companies with a means of identifying suitable professional development courses and providers. Society of Engineers was granted by the AACE to be AEP for Certified Cost Consultant / Certified Cost Engineer (CCC/CCE), Certified Forensic Claims Consultant (CFCC) and Planning and Scheduling Professional (PSP).