Success Stories

Strategic Projects

Client Service Excellence Professional Diploma 

UAE –  Ministry of Interior                               

Lt. General HH Sheikh Saif bin Zayed Al Nahyan, Deputy Prime Minister and Minister of Interior, witnessed the signing ceremony of an agreement between the Ministry of Interior and Etisalat Academy (IBTA Authorized Training Provider in UAE). The agreement introduces a diploma on client service excellence. It aims to improve the skills of front-desk employees who provide services to the public and elevate them to international standards.

Emirate’s Government Service Excellence Program

UAE –  Prime Minister Office  

Track Learning Solutions have developed new contents under “Emirate’s government service  Excellence program” partnered with Etisalat academy, which was designed to The Prime Minister’s Office (UAE). This program provides a training  to 10,000 government employees so far under the CBP certification accredited by IBTA.

Emirates Identity Authority: Professional Diploma Program in Customer Service

UAE –  Emirates Identity Authority

The Diploma targets the front lines dealers, agents, call centers operators and administrations from various sectors, all brought together by the desire to increase the knowledge and skills development to insure the customer satisfaction.
Diploma duration is 115 training hours including both the theoretical and practical aspects.

Basic Skills Program for “Tanmia”

UAE –  Tanmia 

Designed and Developed the Basic Skills Program to prepare the job seekers in coordination with “The National Human Resource Development & Employment Authority”

The Third Graduation Ceremony Of DEA

UAE –  Dubai SME

His Highness Sheikh Mansour bin Mohammed bin Rashid Al Maktoum, has attended the the third graduation ceremony of the 2016 and 2017 of the Dubai Entrepreneurship Academy, the educational arm of the Mohammed Bin Rashid Establishment for SME Development.

‘Tomouh’ (Ambition) Program in KSA

KSA –  King Abdullah Economic City  

Under the patronage of HRH Prince Khalid Al-Faisal-Governor of Makkah Province, King Abdullah Economic City (KAEC) has signed an agreement with King Abdul-Aziz University (KAAU) to train students to be better prepared for the labor market. Under the agreement, 1,000 male and female high school students from Rabigh and nearby towns will be trained in Soft-Skills, computer and languages skills through Al Khaleej for Training & Education in KSA.

Strategic Initiatives

Agreement with Fujairah Government

UAE –  Fujairah Government

Agreement between Track Learning Solutions and Fujairah HR to support all the employees to be CBP Certified.

Agreement with Dubai institute

UAE –  Dubai Human Resources

Agreement between Track Learning Solutions and Dubai Institute as part of Dubai HR to be able to deliver CBP programs.

Strategic Honors

Sharjah’s Government Service Excellence Program

UAE –  Sharjah Government

Directorate Of Human Resources in Sharjah Celebrated, the graduation of participants in the ” Sharjah’s Government Service Excellence Program ” The certifications program was developed by Track Learning Solutions the sole distributor of the international soft skills program, CBP-Certified Business Professional & CYBP-Certified Young Business Professional, which is accredited by IBTA, USA. 

Strategic Partnerships

Agreement with Franklin University

USA –  Franklin University

Franklin University in the United States adopts the materials of the International Business Professional as accredited hours in the university programs.

Agreement with Prometric Prime

USA –  Prometric

CBP the first Arabic program used Prometric as an International exam provider for CBP and CYBP exams.

The Government of South Africa adopted CBP

South Africa –  The Government of South Africa

The Government of South Africa adopted CBP as one of the necessary programs in the preparation of staff and job seekers within the E-Skills program.

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