Success Stories

188 Graduates In The Sixth Batch Of The Customer Happiness Diploma Program


Lieutenant-General Sheikh Saif bin Zayed Al Nahyan, Deputy Prime Minister and Minister of Interior witnessed the virtual ceremony that was held via remote communication technology on the occasion of the graduation of the sixth batch of employees of the Customer Happiness Diploma Program, which is held by the Ministry of Interior represented by the General Department of Happiness in cooperation with the Etisalat Academy.

Track IBTA Arabia Team. 

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CBP Certifications Now HRDF Recognized

We are pleased to announce that Track IBTA-Arabia Certification Programs are now HRDF (Human Resources Development Fund) Recognized in KSA. Our Internationally recognized and accredited certifications will help Saudi National Workforce to excel in their careers with assistance from HRDF.

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Ministry Of Interior “Customer Happiness Diploma” Graduation Ceremony – 5th Batch.



Success is a journey the destination of which changes frequently. It takes ability, knowledge, and talent to express ideas in a way that is rich of information to achieve the objectives. We are proud to develop and accredit MOI “Customer Happiness Diploma” with collaboration with Etisalat Academy, our Authorized Training Partner in UAE. From Training Needs Analysis to Contents development and accreditation, the content was very helpful and right on meeting the learning outcomes requirements.

“We salute all teamwork at MOI and Etisalat Academy for their professionalism in creating such a unique partnership full of enthusiastic and talented people.  

Track IBTA Arabia Team. 

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Global Partner Of The Year 2020

Defining our vision of excellence. Track IBTA-Arabia was honored with “Global Partner of the Year 2020” #award from IBTA, USA. This would not happen without our team’s dedicated efforts and our partner’s support in the Middle East!!

Strategic Projects

ARAMCO Creative Leaders Program

Creative leaders program

Track IBTA-Arabia developed Creative Leaders Program for Aramco and Al-Khaleej in KSA. Certified Trainer was appointed to deliver the Training of Trainer(TOT) Program for 12 Trainers. These trainers passed the international exam and are now certified and ready to train 3000 students aged between 14-18.

American University in RAK successfully completed the training program “CYBP” In cooperation with EFE and IBTA

AURAK Session Entrepreneurship

CYBP offered by a group of students in collaboration with EFE Education for Employment and IBTA where the students passed the international exam successfully.

The University has given thanks to IBTA Arabia through Ms. Najah Alwani the Director of the Continues Education Department for the successful training program.

The students also emphasized that they have benefited substantially from this program, which prepared them to enter the Business market and entrepreneurship.


UAE –  Ministry of Interior  22-4-2019                            

Lt. General HH Sheikh Saif bin Zayed Al Nahyan, Deputy Prime Minister and Minister of Interior (MoI) attended today morning (Monday) the graduation ceremony of the 4th batch of the Customer Happiness Diploma program. Completing the course requirements, the graduates included 262 recruits from 55 entities including ministries, institutions, federal and local establishments, along with corporates and institutions working in the private sector. The ceremony was held at the Aloft Abu Dhabi in Abu Dhabi National Exhibition Centre.


Client Service Excellence Professional Diploma 

UAE –  Ministry of Interior                               

Lt. General HH Sheikh Saif bin Zayed Al Nahyan, Deputy Prime Minister and Minister of Interior, witnessed the signing ceremony of an agreement between the Ministry of Interior and Etisalat Academy (IBTA Authorized Training Provider in UAE). The agreement introduces a diploma on client service excellence. It aims to improve the skills of front-desk employees who provide services to the public and elevate them to international standards.

Emirate’s Government Service Excellence Program

UAE –  Prime Minister Office  

Track Learning Solutions have developed new contents under “Emirate’s government service  Excellence program” partnered with Etisalat academy, which was designed to The Prime Minister’s Office (UAE). This program provides a training  to 10,000 government employees so far under the CBP certification accredited by IBTA.

Emirates Identity Authority: Professional Diploma Program in Customer Service

UAE –  Emirates Identity Authority

The Diploma targets the front lines dealers, agents, call centers operators and administrations from various sectors, all brought together by the desire to increase the knowledge and skills development to insure the customer satisfaction.
Diploma duration is 115 training hours including both the theoretical and practical aspects.

Customer Happiness Program for MOHRE (Ministry of Human Resources & Emiratisation)


200+ Students were trained and certified with Customer Happiness Program for MOHRE in 2017 by our ATP (Authorized Training Provider) Etisalat Academy.

Basic Skills and UAE Nationals Job Seekers Program for “TANMIA”

UAE –  Tanmia 

Designed and Developed for the UAE Nationals Job Seekers Program to prepare the job seekers in coordination with “The National Human Resource Development & Employment Authority” for 1200+ students.

The Third Graduation Ceremony Of DEA

UAE –  Dubai SME

His Highness Sheikh Mansour bin Mohammed bin Rashid Al Maktoum, has attended the the third graduation ceremony of the 2016 and 2017 of the Dubai Entrepreneurship Academy, the educational arm of the Mohammed Bin Rashid Establishment for SME Development.

Emiratization Program for “TAWTEEN” Council

UAE – “TAWTEEN”  2008-2009

3200 students were trained and certified with Certified Business Professional (CBP) Programs for Emiratization Program under “TAWTEEN” Council.

‘Tomouh’ (Ambition) Program in KSA

KSA –  King Abdullah Economic City  

Under the patronage of HRH Prince Khalid Al-Faisal-Governor of Makkah Province, King Abdullah Economic City (KAEC) has signed an agreement with King Abdul-Aziz University (KAAU) to train students to be better prepared for the labor market. Under the agreement, 1,000 male and female high school students from Rabigh and nearby towns will be trained in Soft-Skills, computer and languages skills through Al Khaleej for Training & Education in KSA.

Strategic Initiatives

Agreement with Fujairah Government

UAE –  Fujairah Government

Agreement between Track Learning Solutions and Fujairah HR to support all the employees to be CBP Certified.

Agreement with Dubai institute

UAE –  Dubai Human Resources

Agreement between Track Learning Solutions and Dubai Institute as part of Dubai HR to be able to deliver CBP programs.

Strategic Honors

Sharjah’s Government Service Excellence Program

UAE –  Sharjah Government

Directorate Of Human Resources in Sharjah Celebrated, the graduation of participants in the ” Sharjah’s Government Service Excellence Program ” The certifications program was developed by Track Learning Solutions the sole distributor of the international soft skills program, CBP-Certified Business Professional & CYBP-Certified Young Business Professional, which is accredited by IBTA, USA.

Strategic Partnerships

Agreement with Franklin University

USA –  Franklin University

Franklin University in the United States adopts the materials of the International Business Professional as accredited hours in the university programs.

Agreement with Prometric Prime

USA –  Prometric

CBP the first Arabic program used Prometric as an International exam provider for CBP and CYBP exams.

The Government of South Africa adopted CBP

South Africa –  The Government of South Africa

The Government of South Africa adopted CBP as one of the necessary programs in the preparation of staff and job seekers within the E-Skills program.

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