The Ministry of Interior (MOI) represented by the Happiness Directorate General, and in cooperation with the Etisalat Academy, launched the program of the fifth Customer
Happiness Diploma for 2019. The program was attended by 209 employees from 49 governmental and semi-governmental entities at the UAE level.
The Ministry of Interior is implementing this program in cooperation with the Etisalat Academy and with international accreditation from the International Business Training Association, for the fifth year in a row. In the field of customer service and happiness, in accordance with the latest practices and international standards and standards of the global system of classification of services.
The diploma of customer happiness takes four months, the participants receive over three semesters of 95 credit hours, theoretical lectures, practical training, workshops and field visits, to see the best international standards in the field of customer service, and in three geographical areas, Abu Dhabi and Dubai And Ras Al Khaimah.
The program includes several training axes, the most important of which are the positive, happy and positive culture of the institution in government work, effective communication and professional and professional dealing and the possibilities of customer happiness, innovation and creativity in the happiness of dealers and artificial intelligence and the last axis dealing with the positive team.
The mechanism of monitoring and measuring performance and the impact of training on associates is through the application of best practices in measuring the impact of training, and know the results, in order to raise the front-end staff to the highest levels and to delight customers